By purchasing an Accio! Subscription, you agree to the following terms and conditions and acknowledge that your subscription has an initial and recurring payment charge at the then-current subscription rate. You accept responsibility for all recurring charges prior to cancellation, including where applicable any charges processed by Accio! Subscriptions after the expiration date of your payment card. You also acknowledge that Accio! is a surprise box and that you are knowingly buying a box of undisclosed items. Refunds and/or exchanges will not be issued except in cases of damaged merchandise or incorrect size/House items sent, which are based on the selections made by the purchaser.
Your subscription will be automatically renewed on the 20th of each month for successive periods as selected during purchase, and your payment method will automatically be charged for each successive period at the then-current subscription rate until you cancel your subscription renewal.
To cancel your subscription at any time, you may either log in to your account and follow the cancellation procedures there, or send us a message at firstname.lastname@example.org and we will be happy to do it for you. If you cancel, you may use your subscription until the end of your then-current subscription term. Please note that cancellation does not automatically trigger a refund and that refunds must be requested in writing by emailing the aforementioned address. Without an accompanying refund request, a cancellation will only halt future renewals, and any boxes already paid for will be shipped as scheduled. Refund requests will be handled per the refund policy outlined below.
Customers have three days following a purchase or renewal to request a refund for their purchase, at which time a refund may be issued and shipments canceled.
Refunds will not be issued beyond three days after purchase or renewal, or for any boxes received by the customer unless the items inside are damaged.
Boxes ship via USPS Priority Mail or First Class International, depending on subscriber location. Orders placed during the current month are scheduled ship the following month by the 15th. Tracking numbers and emails are issued automatically as soon as a shipping label is created. Once a shipment is generated, no further changes can be made to the order, including address information. International orders will include a customs declaration and any customs duties or import fees required are the sole responsibility of the customer. Refunds will not be issued for a customer's failure to update address information on time, or for failure to pay customs duties. In either instance, reshipment can be arranged but will be at the customer's expense.